UL Advances Customer Experience with Catalytic Collaboration
Catalytic supports UL in developing internal automated solutions for remote engineering reviews.
Challenge
UL’s engineering review process often relied on manual handoffs between Inside Sales, Engineering and Customer Service teams. The process also introduced risk of human error.
Outcome
The addition of Catalytic’s Optical Character Recognition (OCR) technology helped reduce our remote review time from weeks to minutes, giving customers quicker turnaround times and faster time to market.
- To learn more about UL Ventures or work to help build trust in a digital world, visit us at UL.com.
- To learn more how Catalytic can digitize business operations, visit Catalytic.com.
“UL is constantly exploring new ways to improve our customer’s overall experience in working with us. Our use of emerging technologies such as automation is just one example of how UL is working with entrepreneurs to explore new markets, technologies and business models in support of our mission for a safer and more secure and sustainable world. This work continues to function as a key step in UL’s global digital transformation journey.”
- Scot Webster, senior vice president and chief technology officer, UL
- Scot Webster, senior vice president and chief technology officer, UL