UL Advances Customer Experience with Catalytic Collaboration

Catalytic supports UL in developing internal automated solutions for remote engineering reviews.


UL’s engineering review process often relied on manual handoffs between Inside Sales, Engineering and Customer Service teams. The process also introduced risk of human error.


The addition of Catalytic’s Optical Character Recognition (OCR) technology helped reduce our remote review time from weeks to minutes, giving customers quicker turnaround times and faster time to market.

“UL is constantly exploring new ways to improve our customer’s overall experience in working with us. Our use of emerging technologies such as automation is just one example of how UL is working with entrepreneurs to explore new markets, technologies and business models in support of our mission for a safer and more secure and sustainable world. This work continues to function as a key step in UL’s global digital transformation journey.”

- Scot Webster, senior vice president and chief technology officer, UL